How a B2C Background Shaped Christopher Warren-Gash’s Approach to Scaling | Mastering CS Ep 34

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Christopher Warren-Gash, VP of Customer Success at Sympa.

What You’ll Learn:

☑️ How past experiences impact customer success
☑️ How to create customer success strategies depending on the industry
☑️ The critical steps you need to take to build your CS career
☑️ How to scale an existing CS team
☑️ How to bring churn to zero

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With Custify, you can:

☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress


Want to do great things with your customer success initiative? Keep in touch with us below:

Custify Website: https://custify.com/
LinkedIn:   / custify  
Twitter:   / custifysrl  
Facebook:   / custify  
Contact: https://www.custify.com/contact