Скачать или смотреть Why Is All Caps Bad In Customer Service Emails?

Have you ever wondered why using all capital letters in your customer service emails is a major no-no? This video breaks down the psychological impact and professional implications of hitting the caps lock key.

Discover the crucial reasons to avoid all caps in your customer service communications:
► Learn why all caps can be perceived as shouting or aggressive, leading to negative customer interactions.
► Understand how excessive capitalization can make emails harder to read and process for customers.
► Explore the impact on professionalism and brand perception when customer service agents use all caps.
► Gain insights into better communication practices for clear, empathetic, and effective customer support.


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