Скачать или смотреть Inside little BIG hotels: designing a digital guest journey that works

In this webinar, little BIG hotels share how they transformed their operations to deliver a consistent digital guest journey from booking to check-out.

You’ll learn:
Key steps in little BIG hotels' digitalisation journey
The role of collaboration between hotels and tech providers
How to balance digital efficiency with personal service

This session, co-hosted by Bookboost & Apaleo, offers real-world lessons in hotel digitalisation that go beyond theory.

👉 Running multiple properties? Check out the 5 communication tactics every hotel group needs: https://www.bookboost.io/post/guest-c...

👉 Book a demo: https://bit.ly/4ofHMsI

#hoteltech #guestexperience #digitaltransformation #hospitality

00:00 Presentations
06:24 Why did you decide to implement a guest journey?
08:13 Which role did your guests play in this implementation?
10:30 How did you start building of your guest journey?
11:47 Did you set some goals to increase guest/employees satisfaction?
12:40 What were the consequences interms of this digitalization with guest satisfaction?
12:48 Did you observe an increase in guest satisfaction as a result of the feedback?
13:30 Did you encounter any hurdles to enhance guest satisfaction?
14:52 Was the product/app setup predefined or did you iterate based on the customer needs ?
16:52 How do you segment your audience & What benefits do you see in personalized
communications?
20:48 How do you used to handle payments from manual to automated process?
24:42 How did automated check-ins impact both your front-end & back-end operations & What was the initial process for implementing this change?
27:19 Can guests use their mobile keys to bypass the reception and access their rooms directly?
28:27 Did automation lead to decrease in your labor costs?
32:28 What advice do you have for hoteliers looking to enhance their digital guest journey?
39:05 What are the best practices that you have been implemented regarding the guest data?
52:20 Do you believe that in Germany, all registrations must be completed in person or on paper?

This webinar organized by Bookboost & Apaleo, covers a wide range of topics related to enhancing the guest experience from implementing a guest journey to automating processes and personalizing communications.

Don't miss the valuable insights shared by our experts!