Скачать или смотреть AI-Powered Support That Actually Works at NiCE

What if your support team could find the right answer 98% of the time—instantly? That’s exactly what NICE achieved with SupportLogic’s AI-driven Resolve SX!

In this session, Chris Romrell, Head of Support Operations at NICE, reveals how they:
🔷 Consolidated 13+ knowledge sources into one AI-powered search
🔷 Turned case data into real-time, generative answers
🔷 Reduced monthly cases by 4–5% while boosting efficiency
🔷 Empowered internal teams to solve problems faster
🔷 Created a living knowledge base that updates automatically
🔷 Used AI to draft knowledge articles, keeping their support content fresh

See how AI can transform customer experience, cut case volume, and make internal teams more productive—all while delivering answers your customers actually want.

Watch now and discover the future of support operations!

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