Скачать или смотреть Uncovering insights with human-centered design research

Human-centered design (HCD) is revolutionizing the way organizations approach problem-solving by putting customer needs at the forefront. This guide dives into the Discovery phase of HCD, offering a step-by-step framework for conducting qualitative research that uncovers actionable insights.

From framing research questions and recruiting participants to conducting in-depth interviews and synthesizing findings, this resource equips agencies with the tools to identify opportunities for improvement. Packed with practical tips, sample questions, and methods for analyzing qualitative data, the guide empowers teams—especially within the Federal Government—to better understand customer experiences and design services that truly meet their needs.

By emphasizing empathy and evidence-based strategies, this guide not only enhances services but also ensures that agencies remain aligned with the real-world challenges and expectations of the people they serve.

Doc: https://www.patreon.com/file?h=116257...

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