How to Start a Crucial Conversation While Bracing for a Punch​

How to Start a Crucial Conversation While Bracing for a Punch​
https://www.vitalsmarts.com.au/change
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​One of the most important determining factors in the success of a crucial conversation is the ability to create safety. When you make it safe, you create an environment where it’s possible to talk to anyone about anything.

It’s a great concept, but how does this look in the real world?

Let me share a life-saving experience I had that illustrates this point.
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