Скачать или смотреть Episode 13: Agentforce Agent Chat Settings You Shouldn't Miss | Embedded Service Deployment Settings

In this episode, I am going to explore simple yet powerful chat settings that can significantly enhance the agent experience. Learn how to enable:

1. Show read receipts
2. Show delivery receipts & show delivery status
3. Show typing indicators
4. Show emoji keyboard, and even add a
5. Terms & Conditions link—all with minimal configuration.
6. Require User Acceptance before chatting

These small tweaks go a long way in making conversations more engaging, transparent, and user-friendly for both agentforce agents and customers. Whether you're building a support console or customizing your existing chat flow, these features are must-haves. Don’t miss out—watch till the end and upgrade your agent chat experience today!

If you're looking to enhance your Salesforce skills and dive deeper into Agentforce, this tutorial is perfect for you!

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