Setup your Terminal Dejavoo Z9

Dejavoo troubleshooting guide: https://www.ecspayments.com/dejavoo-g...

1. Unpack the terminal: Open the package and take out the Dejavoo Z9 terminal along with all the accompanying accessories such as the power adapter, communication cables, and user manual.

2. Connect power: Plug the power adapter into an electrical outlet and connect the other end to the terminal's power port. The terminal will automatically power on.

3. Establish network connection: Depending on your preferred method of communication (Ethernet, Wi-Fi, or dial-up), connect the appropriate cable to the corresponding port on the terminal. If using Ethernet, connect one end of the Ethernet cable to the terminal's Ethernet port and the other end to your router or modem. For Wi-Fi, access the terminal's settings menu to configure the Wi-Fi network and enter the required details. If using dial-up, connect the phone line to the terminal's phone port.

4. Configure network settings: Access the terminal's settings menu by pressing the "Menu" or "Function" button. Navigate through the menu using the arrow keys or touch screen (if applicable) and locate the network settings. Enter the necessary details such as IP address, subnet mask, gateway, and DNS servers. Save the settings and exit the menu.

5. Set up a merchant account: Contact ECS Payments to set up a merchant account if you haven't done so already. They will provide you with the necessary credentials and instructions to configure your Dejavoo Z9 terminal for payment processing.

6. Terminal initialization: Once you have your ECS merchant account details, access the terminal's settings menu and locate the initialization or activation option. Enter the provided credentials, such as merchant ID and terminal ID, and follow any on-screen prompts to complete the initialization process. This step may involve downloading and installing software updates.

7. Test transactions: Perform a few test transactions to ensure that the terminal is functioning correctly. Use a test card or a small transaction amount to avoid actual charges during testing. Verify that the terminal can successfully process payments, print receipts, and reconcile transactions.

8. Customize settings (optional): You can customize various settings on the terminal, such as receipt header/footer, language preferences, receipt printing options, and more. Access the settings menu to make any desired modifications.

9. Read the user manual: Familiarize yourself with the user manual provided by the Dejavoo Z9 terminal. It will provide detailed instructions on using the terminal's features, troubleshooting common issues, and accessing advanced functionalities.

Remember to adhere to any specific instructions provided by your payment processor or acquirer for configuring and using the Dejavoo Z9 terminal, as they may have additional requirements or procedures tailored to their systems.