Скачать или смотреть What De-escalation Techniques Work Best For Angry Customers?

Are you struggling with angry customers and looking for proven methods to calm tense situations? This video from Customer Support Coach dives into the most effective de-escalation techniques to transform difficult interactions into positive outcomes.

In this video, we explore effective strategies to calm difficult customer interactions:
► Understanding the root cause of customer anger through active listening.
► Implementing empathetic communication to validate customer feelings and build rapport.
► Utilizing clear, calm language to guide the conversation and offer solutions.
► Setting appropriate boundaries while still maintaining a helpful and professional demeanor.
► Learning how to manage your own emotional responses during high-stress calls.


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