Improving Customer Satisfaction with Jim Stein

Описание к видео Improving Customer Satisfaction with Jim Stein

Jim Stein knows how to improve customer satisfaction. He runs the Diamond Certified Program, which measures customer satisfaction for hundreds of small local businesses. He shares his own entrepreneurial journey building his business from conception. He also shares what he has learned about how to improve customer satisfaction from gathering thousands of customer satisfaction ratings and hearing first hand what customers say improves their satisfaction.

http://www.diamondcertified.org

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