Implementing Agent-Assist Copilots in Contact Centers with Dynamics 365

Описание к видео Implementing Agent-Assist Copilots in Contact Centers with Dynamics 365

Check out the recording of this event featured on MSDynamicsWorld where Satish Reddy, CEO of Aha Apps and Praveen Ravela, CTO of AMC Technology, compared notes about the ways that Microsoft’s evolving Copilot AI offerings can serve contact center agents. According to Ravela, the introduction of Copilot has helped to build out Dynamics 365 Customer Service.

#AI #contactcenter #contactcentersolutions #customerengagement #customerexperience #dynamics

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