Скачать или смотреть Dealing Unhappy Clients Over the Phone

As a CSR, veterinarian, or vet tech, you are likely familiar with one of the more unpleasant aspects of the job: speaking with an upset client. Bringing a sick or injured animal to the vet is not anyone's idea of a good time, and the owner is likely in a highly emotional state about the welfare of their pet. Here are a few helpful tips and strategies for talking to unhappy clients over the phone.

#clientcommunication #veterinary #vetmed
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