WFM Real Time Analyst Interview Questions and Answers | Part - 1 | Workforce Management Call Center

WFM Real Time Analyst Interview Questions and Answers | Workforce Management Call Center

Hello friends, This video includes important real time analyst interview questions which you should know. I have provided answers along with the questions , if you know the answer , please mention in the comment section.

Workforce Management real-time management is proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met.

Real-time adherence (RTA) is a workforce management metric that helps pinpoint employees who are currently out of adherence with the planned schedule. Real-time adherence essentially shows what an agent is scheduled to be doing and what they are actually doing, in real time.

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