Скачать или смотреть UNC’s Dorn Cautions that AI Agents Need Guardrails to Manage Risk

Healthcare organizations deploying AI agents must establish robust guardrails despite vendor partnerships, warns Dr. Spencer Dorn of UNC Chapel Hill. A Gap chatbot incident demonstrated risks applicable to healthcare, where failures carry higher stakes than retail. Organizations should implement pre-deployment governance evaluating development methodology and biases, recognize administrative-clinical overlap, analyze system-wide impacts, and balance innovation with caution. Effective frameworks compare AI performance to realistic human benchmarks rather than perfection, establish rapid response mechanisms, and apply EHR implementation lessons while harnessing AI to improve experiences and efficiency responsibly.