Скачать или смотреть If you stop improving you will fall behind | Good service management (3)

Service improvement is not simply about optimizing customer satisfaction or maximizing profits. The real point is to avoid stagnation: If we don’t move with the times like everybody else, we’ll be left behind.

Many of you will have heard of a well-established management method for continual improvement, known as the Deming Cycle with four steps: "Plan, Do, Check, and Act". Over the years it has found its way into the most popular service management frameworks and standards, such as ITIL®, COBIT® and ISO/IEC 20000.

So how does continual service improvement work in YaSM?

This video about continual service improvement is the third one in our series about "the simple principles of good service management - and how to apply them in practice".

There have always been a number of time-tested, simple principles in service management that we must get right in order to become successful providers of services, and in our videos we want to show you how you can bring these principles to bear in your organization.


In the free YaSM Wiki you can find detailed information about YaSM's service improvement process:
► https://yasm.com/wiki/en/index.php/LP...

From the YaSM Blog: "YaSM and Continual Service Improvement"
► https://yasm.com/en/blog/continual-se...


For more information about the YaSM Process Map, please visit:
► https://yasm.com/en/products/yasm-pro...

The YaSM channel on YouTube:
►    / @yasm-model  


Video (German version):
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