Скачать или смотреть 3 Ways to Deal with a Negative Online Review

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We all work hard to make our customers happy, so the idea that some are so upset with us that they chose to speak out to the world about it can be painful to deal with. Seeing a customer say bad, often hurtful things about your business on Yelp, Facebook, Twitter, blogs or just about anywhere else can easily create anxiety and shame and put us in panic mode but as online reputations are here to stay, you can’t just ignore them – you have to deal with them, right away.

There’s no way around it: bad reviews happen.

Fortunately, there are ways that small-business owners can minimize the influence of negative reviews and encourage satisfied customers to join the digital conversation.

Here are 3 actions you can take right away to help negate the impact of a bad review

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