Скачать или смотреть Self-Service & Digital Economy | 5 Critical Capabilities to Transform Customer Experience

Are your self-service and automation strategies keeping up with the demands of the digital economy?
In this video, we explore 5 critical capabilities that every business needs to adopt to succeed in the modern service landscape. From understanding your customer journeys to creating an automation-first culture, we break down practical, actionable steps for transforming how you deliver digital services.

You’ll learn how to:

Use AI to analyse customer journeys and service demand

Deliver personalised, omni-channel self-service

Build scalable, low-code/no-code automation platforms

Empower citizen developers to innovate at speed

Continuously benchmark and optimise using real-time insights

📌 Chapters
01:33 – Impact of digital economy on business functions
02:15 – 5 Critical Capabilities
02:40 – No. 1: Understand Customer’s Journeys
03:28 – No. 2: Understand Channels of Consumption
04:42 – No. 3: Adopt an Automation Platform
05:32 – No. 4: Create an Automation Culture
06:15 – No. 5: Benchmark, Measure & React

#DigitalAcceleration #SelfService #CustomerExperience #Automation #AI #RPA #DataLed #OutcomesBased #CitizenDevelopment #FusionGBS