Скачать или смотреть Gebrüder Peters GmbH & yasoon - connected service desk for firstline workers

🏗 Direct ticketing via Microsoft Teams and Outlook for firstline workers

yasoon's customer Gebrüder Peters GmbH operates in the electrical engineering, utility services, solar engineering, building management, steel construction and CAD segments. It is a full service provider for all things related to building services equipment: from single-family homes to large-scale public sector projects.

The challenge: Comprehensive digitalization, including the firstline.

It takes efficient tools to facilitate cooperation across teams and hierarchies; firstline workers need to be actively integrated. The company uses Jira Service Management for its in-house service desk. As many firstline workers are familiar with Microsoft tools, and use Office applications for operative work on-site, it was obvious that they needed an interface between Jira Service Management (JSM) and Microsoft 365.

Find out, how Gebrüder Peters GmbH managed this challenge and built a fully connected service desk for firstline workers.
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