Скачать или смотреть What Metrics Measure Franchise Customer Service Performance?

Are you a franchisee looking to elevate your customer service and understand its impact on your business? This video dives deep into the essential metrics that truly measure performance, ensuring your franchise stands out.

Discover the key indicators that reveal how well your franchise is serving its customers:
► Customer Satisfaction (CSAT) scores gauge direct client happiness with your service.
► Net Promoter Score (NPS) measures customer loyalty and their willingness to recommend your franchise.
► Customer Churn Rate identifies the percentage of customers lost over a specific period, signaling potential service issues.
► First Contact Resolution (FCR) rate highlights efficiency and the ability to resolve issues quickly.
► Average Resolution Time (ART) tracks how long it takes to solve customer problems, impacting overall experience.


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