CISAS - Who are CISAS?

CISAS (Communications & Internet Services Adjudication Scheme) is an Ofcom approved alternative dispute resolution provider. CISAS is designed to adjudicate disputes that have not been resolved through the communication provider’s own internal complaints procedure. The service is free, independent and impartial.

CISAS is managed independently by Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, approved by Ofcom, to resolve disputes related to communication and internet services. The service is free of charge to customers as required by the Communications Act 2003.

Learn more about CISAS here - https://www.cedr.com/consumer/cisas/