The Meerby Success Story: Transforming Retail Operations with Real-Time Data — Founder Stories #73

Revolutionizing Retail with Intelligent Solutions: The Story Behind Meerby – In this episode of Pitch Please, Mike Thibodeau speaks with Allan and Elizabeth, sibling co-founders of Meerby, an intelligent retail solution transforming the in-store customer experience. Drawing from their deep-rooted experience in the retail industry, Allan and Elizabeth developed Meerby to address common pain points in retail operations by optimizing staff deployment through real-time customer needs and data analytics. Discover how their passion for retail and innovation led to the creation of a solution now implemented in Canadian Tire and Tim Horton’s stores.

In This Episode, You’ll Learn:
• The Origin of Meerby: How growing up in the retail industry inspired Allan and Elizabeth to co-found Meerby, a tech solution designed to improve both customer and staff experiences in retail environments.
• How Meerby Enhances Retail Operations: Meerby’s intelligent help button system uses advanced algorithms to optimize staff deployment, improving customer service and boosting staff morale by ensuring the right person is in the right place at the right time.
• Data-Driven Decision Making: Learn how Meerby provides retail managers with real-time analytics and insights, helping them make informed decisions to improve store performance.
• Scaling Across Retail and Restaurant Sectors: Hear how Meerby has successfully scaled to various retail and restaurant environments, and how it’s transforming customer service across multiple industries.

Key Takeaways:
• Innovative Retail Technology: Meerby is designed by retailers, for retailers, ensuring the technology works seamlessly from day one to address common operational challenges.
• Empowering Staff, Not Replacing Them: Meerby’s solution focuses on enhancing human interaction in retail by supporting staff, rather than replacing them, in creating meaningful customer engagements.
• Real-Time Benefits: With implementation in Canadian Tire and Tim Horton’s, Meerby has proven to improve key metrics like customer satisfaction and sales by ensuring staff is deployed more efficiently.

If you're in the retail industry or interested in retail technology, this episode offers valuable insights into how Meerby is creating smarter, data-driven solutions for modern retail operations.

Chapters:
00:00 – Introduction and Welcome
01:30 – Allan and Elizabeth’s Background: Growing Up in Retail
04:16 – Inspiration Behind Meerby: From Retail Pain Points to a Tech Solution
08:43 – How the Intelligent Help Button Works
12:11 – Creating a Better Experience for Customers and Staff
17:16 – Real-Time Analytics for Retail Managers
21:10 – Scaling Meerby to Other Retail and Restaurant Sectors
26:30 – Unique Features of Meerby: Staff and Customer Empowerment
33:50 – Advice for Entrepreneurs: Lessons Learned from Building Meerby
41:24 – Final Thoughts and Future Plans for Meerby

More About Allan
As the co-founder and president of Meerby and DynamicCXS, Allan has over two decades of experience leading retail teams at Canadian Tire. Passionate about innovation and enhancing the customer experience, Allan believes in the power of modern technology to support, rather than replace, retail staff. Through Meerby, he is focused on helping retailers optimize their operations and improve customer satisfaction.

More About Elizabeth
Elizabeth is the co-founder of Meerby and director of business operations at Canadian Tire. Growing up in a family business, she is dedicated to creating meaningful retail experiences for both customers and staff. Her leadership and operational expertise have been instrumental in designing Meerby’s technology to improve retail efficiency and staff engagement.

More About Meerby
Meerby is an intelligent retail solution that uses advanced algorithms and real-time data analytics to optimize staff deployment and improve the in-store customer experience. Deployed in Canadian Tire and Tim Horton’s stores, Meerby is scalable to various retail and restaurant environments, enhancing customer service and boosting store performance. Learn more about how Meerby can revolutionize your retail operations.

Want to Connect?
Website: www.meerby.com
LinkedIn:   / meerby  

Want to get Involved?
Look for Meerby in a retailer near you! If you know someone looking to enhance customer experience, challenge the status quo in retail operations, or support staff in busy environments, reach out for a live demo today!