Скачать или смотреть Beyond the Box: How Shipping Intelligence Transformed Amorelie's Delivery Experience

Watch this exclusive presentation recorded live at the E-commerce Berlin Expo 2025! Gain valuable insights and explore key discussions from industry experts that will help you stay ahead in the world of e-commerce.

Speakers:
Viktoria Danielzok, Global Partnerships, Sendcloud
Rob van den Boogaard, CX Improvement Consultant, Amorelie (EQOM Group)

Connect:
  / viktoria-danielzok  
  / robvandenboogaard  

Full title: Beyond the Box: How Shipping Intelligence Transformed Amorelie's Delivery Experience

Presentation description: Is your delivery experience living up to your brand promise? When logistics go wrong, it not only frustrates customers but also drives up costs and strains your operations. Amorelie faced this challenge directly, with 67% of support tickets linked to delivery issues and 62,000 annual WISMO ("Where Is My Order") inquiries. By leveraging carrier insights and predictive analytics, they shifted from reactive problem-solving to a proactive, data-driven approach. The result? A 20% reduction in WISMO tickets, faster resolutions, and happier customers. Don't miss this session with Amorelie and Sendcloud to discover: How to identify and resolve delivery pain points that impact customer satisfaction. Proven strategies to optimize logistics performance and reduce costs with carrier data. Exclusive insights into 2025 delivery trends, including benchmarks by carrier, country, surcharges, and shifting customer expectations. With over 500 million shipments and 12 years of expertise, Sendcloud will empower you to harness real-time carrier data and make smarter shipping choices, helping you create a delivery experience that keeps customers happy and your brand ahead in 2025.

***

Don’t miss out on the latest trends and discussions shaping the industry. Stay updated and be part of the conversation by subscribing to our channel!

Mark your calendars for the 10th edition of the E-commerce Berlin Expo: join us for two full days of exploration, learning, and connection on February 17-18th, 2026.