Скачать или смотреть Identifying Intent with Symbl.ai Trackers

In this CX Today interview, Sandra speaks with Surbhi Rathore, CEO and Co-Founder of Symbl.ai, about how businesses can use AI-powered trackers to detect intents, themes, and domain-specific intelligence in real time.

Surbhi explains how Symbl.ai’s zero-shot learning technology bridges the gap between pre-trained classifiers and custom AI models, allowing companies to track complex conversational cues — such as pricing, empathy, or negotiation — without manually training models on thousands of data samples.

💬 Key Takeaways:

What Symbl.ai Trackers are and how they detect intent

How zero-shot learning changes traditional classification

Real-time applications for sales, CX, and compliance teams

How trackers learn from collective conversation data

Simple API integration and instant setup

🔍 Symbl.ai Trackers let businesses:
✅ Detect customer intents with only a few examples
✅ Act on insights within 200 milliseconds
✅ Customize and program AI models for unique business needs

0:00 – Introduction
0:26 – What are trackers used for?
3:30 – How trackers are built
7:29 – Most impactful business applications
9:46 – Collective knowledge and learning
12:17 – Integration and setup

Explore more at https://www.symbl.ai

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