Скачать или смотреть Creating An Emotional Connection To Gain and Keep Loyal Customers

How hard is it to be your customer?
Stacy Sherman interviews Jim Tincher, a nationally recognized customer experience expert, journey mapper, author, and speaker about this question from Jim's book, and digs deep into new ways of achieving emotional connections that elevate customer brand loyalty & advocacy. 

Additional topics include:
*How to change a company to be customer-centric when it has not been.
*Which brands are Doing CX Right and what makes them stand out.
*What is journey mapping and what is it not.
*How does a journey map bring the customer to life & who owns that in organizations?
*What is the best way to motivate employees? Is it pay/bonus or something else?

Learn more about Stacy Sherman and guest Jim Tincher at: www.DoingCXRight.com/podcasts