Service & Operational Excellence (Rowan Atkinson as Rufus, Gift Wrapping Scene, Love Actually)

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INTRO: Check-out    • PIWI - Leadership Adventure, Bali 2015   for Leadership Adventure
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Every normal people in this world would expect to be served with high level of excellence by their vendors or service supplier. And almost every normal productive company in this world expect their employees to give the best & excellent service possible to their clients.

It's all normal.

But, how do the clients define "service excellence."
How does the company or service providers define "service excellence."

Often, the intention is nice.
Often, you think you're doing what is expected.
But do they really aligned?

Both clients or buyer and seller or service providers must have the same perspective on "service excellence."

Service excellence, by our definition, is simply matching both side's (buyers & sellers) expectation. Exceeding expectation, sometimes is nice, giving less than expected is never expected.