Скачать или смотреть The Power of Micro-Moments in Customer Experience | Brittany Hodak

Nobody loves getting their blood drawn—but if you have to, you want someone like this phlebotomist in charge.

In this short keynote clip, Brittany Hodak shares a story from Quest Labs where a routine moment became unforgettable… all because of a pair of green gloves and a passionate employee.

Her pride and care transformed a nerve-wracking experience into a micro-moment of connection, trust, and brand love.

💡 Every single touchpoint is an opportunity to tell your story and differentiate yourself from the competition. These are the moments that create superfans.

Want Brittany to speak at your next event?
Visit https://www.brittanyhodak.com or email [email protected]

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