indusInd Bank's Transition: Old eApp Set to Shut Down, 'INDIE' App Launched

IndusInd Bank has recently introduced its new mobile banking application, ‘INDIE,’ as part of its effort to modernize and streamline digital banking services. The bank plans to phase out its existing mobile app, ‘IndusMobile,’ by January 2025, and this transition has raised questions and concerns among users. Below, we dive into the changes, the potential benefits of the new app, and the confusion surrounding the migration process.

1. Introduction to the ‘INDIE’ App

IndusInd Bank's ‘INDIE’ app is designed to be an all-in-one platform offering enhanced digital banking features, improved user experience, and advanced security protocols. Key features of the app include:

Seamless Navigation: A user-friendly interface to simplify transactions.

Advanced Security: Multi-factor authentication for added safety.

Multiple Service Options: Bill payments, loan management, and investment tracking, all in one place.

Personalization Features: Tailored services based on user behavior and preferences.

By launching ‘INDIE,’ IndusInd Bank aims to elevate its digital banking infrastructure, keeping up with modern demands.

2. Phase-Out of the IndusMobile App

The existing ‘IndusMobile’ app, which has been widely used for years, will be discontinued. While the bank has officially announced the launch of ‘INDIE,’ many users have raised concerns about the lack of clarity on the shutdown of the older application. The following key points highlight this transition:

Planned Deactivation: IndusMobile is set to be non-functional starting January 2025.
Limited Communication: Users report inadequate guidance from the bank about the transition.
The shift has sparked confusion, particularly among long-time customers accustomed to the IndusMobile interface.
3. Confusion About "Multiple Devices" Message

Many IndusMobile users have recently reported receiving error messages stating, "The app is already installed on three devices," making it impossible to log in or access their accounts. This appears to be part of a technical changeover process related to the launch of the ‘INDIE’ app. However, this has left customers puzzled for several reasons:

Incorrect Claims: Some users who never installed the app on multiple devices have still received this error.

No Prior Notice: The error has come without advance communication, leaving users stranded.

Disruption of Services: These errors have caused delays in critical banking transactions.
Customers have expressed frustration on social media, urging the bank to provide better guidance on troubleshooting this issue.
4. Benefits of Migrating to the ‘INDIE’ App

While the transition process might seem daunting, the ‘INDIE’ app offers several notable advantages:

1. Enhanced User Experience: The app’s modern interface makes navigation smoother and faster.

2. Better Performance: Improved speed for transactions and responsiveness compared to the older app.

3. Comprehensive Tools: Additional tools like financial planning assistance and automated savings plans.

4. Secure Banking: The app uses state-of-the-art encryption to protect user data.

The app is now available on the Google Play Store and Apple App Store, allowing users to start migrating their accounts seamlessly.

5. Customer Feedback and Concerns

Though the bank has pitched the new app as a major upgrade, customers have voiced concerns over the transition process, primarily revolving around these issues:

Communication Gap: Many users feel that the bank failed to provide timely and clear communication about the app's retirement.

Technical Issues: Problems like login errors and account migration challenges have been reported.

Adaptation Challenges: Long-time users of IndusMobile feel unsure about learning the new interface.


The bank will need to actively address these concerns to ensure a smoother transition.

6. How to Transition to the New App

To make the transition process simpler for customers, follow these steps to migrate to the ‘INDIE’ app:

1. Download the App: Locate ‘INDIE’ on the Google Play Store or Apple App Store.

2. Register Your Account: Log in using your existing credentials from the IndusMobile app.

3. Verify Your Details: Complete additional steps for security authentication, including OTPs and biometric verification.

4. Update Your Preferences: Familiarize yourself with the new app by exploring features and updating your preferences.

For users encountering problems, the bank has released a dedicated support page and customer service helpline to resolve migration issues.

7. The Bigger Picture for IndusInd Bank

IndusInd Bank’s move to roll out ‘INDIE’ is part of a larger trend in banking technology, as more institutions strive to deliver superior digital services. By improving usability, adding personalized features, and offering holistic banking solutions, the bank is signaling its intent to remain competitive in a rapidly digitizing financial landscape.