Скачать или смотреть Active listening: Empathy & problem-solving skills for meaningful internal and external connections

Empathy, active listening, problem-solving. An empathetic customer support representative actively listens, empathizes with the customer's situation, provides personalized recommendations and tailored solutions based on a deep understanding of the customer's requirements. Respective follow-ups ensure customer satisfaction and foster strong customer relationships. Reflect the extent to which empathy and problem-solving skills can foster your positive customer interactions, but also meaningful internal connections.

Related playlist:    • Better Communication  
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Anton Vesper is a German communication trainer serving national and international companies. He is a conversation nerd with a PhD in strategic communication in conflict management. As part of a professional network of business trainers and coaches in Germany he helps leaders and employees leverage effective communication in the workplace through his training, consulting and coaching.

Anton is a communicator at heart — all his YouTube videos are for, and about, employees just before tricky interactions at work who want to get more effective, faster. The content: predominantly based on communication science & work and organizational psychology as well as inspirations, ideas, and insights from corporate practice. As an empathic structure lover Anton acutely recognizes trends and patterns to help others understand how certain shifts in the world impact effective communication in workplaces.

A systemic conflict avoider: With his experience as a communication trainer, management consultant and executive coach Anton wants to teach skills and ideas to advance workplace communication and prevent workplace conflicts around the world. When it comes to lists of practical conclusions in local situations between leaders and employees Anton thinks about decent work and economic growth on a global level.

🌍 In the spirit of SDG #8 — https://sdgs.un.org/goals — Anton will remain a creative optimist forever. And he will be very happy if you give him chances to do you good through his videos. Welcome aboard Workplace Communication:    / @workplacecommunication  "