Скачать или смотреть Agentic AI, Customer Resolution, and the Future of Zendesk’s CX Vision

In the latest episode of The Modern Customer Podcast, Tom Eggemeier, CEO of Zendesk, shares what’s next for CX—and why the future is all about outcomes, not tickets.

The conversation explores Zendesk’s new Resolution Platform and the real-world impact of Agentic AI. Key takeaways include:

✅ The shift from interactions to real resolution
✅ Agentic AI that acts, adapts, and anticipates
✅ A business model that only wins if customers do
✅ The 3 biggest CX shifts redefining loyalty, automation, and the human touch

If you're thinking about where customer experience is headed, this episode offers a clear and optimistic view of what’s possible.
🎧 Tune in now!

#CX #CustomerExperience #AI #Zendesk #FutureOfWork #ModernCustomer #CustomerService #Automation #Leadership

BOOKMARK:

00:00 Introduction
02:13 How Zendesk Is Solving Real Customer Problems with AI
04:06 What Customer-Centric Brands Do Differently
05:20 Turning Customer Feedback into Strategic Action at Zendesk
06:34 Keeping Innovation Alive at Scale
07:56 3 CX Trends Shaping The Future of Service
10:33 Zendesk’s Role in the Future of CX

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Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. For regular updates on customer experience, sign up for her weekly newsletter here. https://blakemorgan.substack.com/

Visit her website here: https://blakemichellemorgan.com/