Скачать или смотреть IT Helpdesk KPI Dashboard in Power BI

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Discover our powerful IT Helpdesk KPI Dashboard in Power BI, designed specifically for IT service teams, support centres and helpdesk managers.

💡 What it is:
This ready-to-use Power BI template gives you real-time insight into helpdesk operations, support ticket trends, agent performance and resolution efficiency—perfect for modern IT helpdesk environments.

✨ Key benefits & features:
🔍 View essential helpdesk metrics at a glance (ticket volumes, response times, agent load, SLA compliance)
📊 Built-in visualizations and dashboards for quick decision-making and performance monitoring
⚙️ Easily connect your support system data (tickets, agents, categories, time-to-resolve) and start analysing immediately
📈 Track trends, identify bottlenecks and improve service quality with actionable insights
📌 Customise it to your organisation’s workflows and KPI definitions—so it fits exactly your helpdesk setup

✅ Why you should download it:
If you’re managing an IT helpdesk, you know how critical speed, efficiency and visibility are. This dashboard gives you structure, clarity and the ability to transform data into decisions. Whether you’re supporting internal users or external customers, improve service delivery, hit SLAs and drive continuous improvement with confidence.

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