Medi-Cal Call Wait Times -- Seminal Survey Results (English)

Keeping Medi-Cal coverage is not always easy even when you are still eligible. Families have reported experiencing difficulty reaching Medi-Cal workers to answer questions and for help renewing their coverage–long call wait times and dropped calls.

The Children’s Partnership commissioned WestGroup Research to survey Medi-Cal call centers across the state to better understand what families are experiencing when they call to renew. In this webinar, the researchers will be sharing their findings.

We will also hear from:

Mayra Alvarez, President of The Children’s Partnership–outlining the value of this research

Christopher Gomez from Northeast Valley Health Corporation-sharing the impact of call delays on enrollees

Adriana Ramirez and Yenissa Sagado from San Diego County–sharing strategies for effective customer service

Linda Nguy from Western Center on Law and Poverty–on proposed legislation to increase Medi-Cal call center accountability