A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1

What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn.

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📺 EPISODE GUIDE
01:10 - First encounter with Service Design.
04:30 - Why do we have so many names for doing design?
09:10 - When will we finally do really good research in practice?
15:45 - How much technology do we actually need in Service Design?
24:55 - Marcs golden tip for aspiring Service Designers.
25:56 - Question for the viewers

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ABOUT MARC STICKDORN
@MrStickdorn ➜ https://goo.gl/AU7nfW
MarcStickdorn.info ➜ http://goo.gl/k2908S

🔗 LINKS FROM THE SHOW
This Is Service Design Thinking ➜ https://go.servicedesignshow.com/amzn...
Smaply ➜ https://go.servicedesignshow.com/smaply
Experience Fellow ➜ https://go.servicedesignshow.com/7zqxk

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On the Service Design Show we discuss how to make a POSITIVE IMPACT through design. If you're interested in Service Design, Design Thinking, Customer Experience, Business Innovation, Organisational Change and Creative Leadership we'd love to have you subscribe and join us!

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