Consumer Webinar: Affordable Connectivity Program Wind-Down

On March 4, 2024, the FCC issued a Public Notice confirming that absent additional funding from Congress, April 2024 is the last fully funded month for the Affordable Connectivity Program (ACP). April will be the final month that households receiving the benefit will see it applied to their monthly internet bill and without renewed funding from Congress, the ACP will only be able to provide a partial reimbursement for May 2024. ACP service providers are required to send notices about the program's end no later than 15 days after the release of the March 4, 2024 Public Notice.

As part of its continued consumer education, the Consumer and Governmental Affairs Bureau (CGB) hosted a webinar on March 13, 2024, at 1:00 p.m. Eastern Daylight Time. CGB's Consumer Affairs and Outreach Division leadership delivered the latest updates regarding the ACP Wind-Down, the release of new consumer education materials, a review of the program's consumer protections, and how to solicit support from the agency's outreach and engagement teams to minimize consumer confusion.