Analytics in Microsoft Copilot Studio

This video explores the analytics options available within Microsoft Copilot Studio.

Girish Uppal explores the out of the box Power BI reports, advanced analytics and Application insights integration available out of the box using Microsoft Copilot Studio.

The Analytics section displays Analytics about:
✔️ Bot based Analytics
✔️ Topic based Analytics

Power BI report that displays following information
✔️ Customer Satisfaction
✔️ Sessions
✔️ Billing
✔️ Boost Conversations

Some of the stats that are generated using out of the box Power BI reports are:
⭐ Total Sessions
⭐ Engagement rate
⭐ Resolution rate
⭐ Escalation rate
⭐ Abandon rate
⭐ CSAT
⭐ Engagement over time
⭐ Session outcomes over time
⭐ Rate drivers
- Resolution rate drivers
- Escalation rate drivers
- Abandon rate drivers

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