What is Customer Retention? | Customer Retention Definition

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So you’ve grown your customer base.

You have managed to get new customers at a steady pace.

The next most important thing is making sure your customers don’t leave you.

After all, getting new customers can be expensive and when they leave, they represent a loss in future revenue.

This is customer retention. We are Moment and today, we will break down Customer Retention and why it’s important for your business.

0:00 Intro
0:27 Customer retention explained
1:00 Example of customer retention
1:43 Why do customers leave?

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