Life of a Technical Support Representative | Tagalog/English | Orbit Teleservices

Tech Support Agents or Tech Account help people ​with technical issues and questions relating to computers or software. The interface with customers by phone, email, or instant message to diagnose technical issues, find solutions and work to install hardware or software on computers and devices. But what is the Life of a Technical Support Representative

In this video, we will share with you the life in a Tech Account, Call Flow, and the Advantage and Disadvantages of a Tech Support Account. Let’s jump into it!

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Video Chapters:

0:00 - Introduction
0:31 - What is like working for a Tech Support Account?
1:11 - What Is a Tech Support?
1:20 - What is Work of Technical Support?
4:39 - Life in Tech Account?
5:35 - Call Flow in Tech Account
5:59 - What is CSAT?
6:14 - What is DSAT?
7:21 - Advantages of Tech Account
8:31 - Disadvantages of Tech Account
10:23 - Define Tech Account or Tech Support Account
11:28 - Outro

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Are you excited to work in BPO Industry? We are hiring!
We have hybrid and office work arrangements available and we are hiring all over the Philippines!
Apply using this link: https://bit.ly/3RAuOq9


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Credit:
Edited by Ey-Ey

© Orbit Teleservices

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