Скачать или смотреть S2E4 - Can AI Revolutionize Financial Consumer Protection?

Artificial intelligence is transforming financial services, driving efficiencies, sparking innovation, and reshaping consumer protection. Tools like the chatbot "BOB" from the Central Bank of the Philippines showcase how AI-powered supervisory tech, or “SupTech”, can enhance consumer protection by improving complaint resolution and trust. At the same time, financial authorities must address broader challenges like financial fraud, cyber threats, and data privacy concerns.

This episode explores the balance financial authorities must strike to harness AI for consumer protection while addressing these challenges. Hear insights from experts at the Central Bank of the Philippines, the Cambridge SupTech Lab, and CGAP.

⏱ Key Moments:
0:00 – Introduction: The promise and risks of AI in financial services
4:00 – SupTech in action: The chatbot BOB and its role in consumer protection
11:50 – Key risks of AI for financial authorities
15:00 – Expanding consumer protection: Looking beyond AI
18:40 – What’s next for BOB and AI-powered Suptech?

📩 Connect with us:
Learn more: www.cgap.org
Feedback? Email: [email protected]

Featured Voices:

Charina B. De Vera-Yap, Director of the Consumer Protection and Market Conduct Office (CPMCO), Regional Operations and Advocacy Sector, Bangko Sentral ng Pilipinas (BSP)

Matt Grasser, Co-Head and Tech Lead, Cambridge SupTech Lab and Principal Technologist at Cambridge Centre for Alternative Finance (CCAF)

Juan Carlos Izaguirre, Senior Financial Sector Specialist, CGAP

Eric Duflos, Senior Financial Sector Specialist and Consumer Protection Lead, CGAP

#InclusiveFinance #AI #ConsumerProtection #Fintech #FinancialInclusion