Скачать или смотреть How Should Hotel Staff Communicate During A Crisis?

In the fast-paced world of hospitality, knowing how to communicate effectively during a crisis can make all the difference. This video outlines essential strategies for hotel staff to ensure clear, calm, and coordinated communication when it matters most.

Discover the critical steps for hotel crisis communication, including:
► Understanding the immediate impact of a crisis on guests and operations.
► Establishing clear internal communication channels for staff coordination.
► Formulating consistent, empathetic messages for external stakeholders.
► Leveraging technology for rapid dissemination of accurate information.
► Conducting post-crisis review to refine communication protocols for future events.


#HotelCrisisComms, #HospitalityManagement, #CrisisCommunication, #HotelStaffTraining, #GuestSafety