Скачать или смотреть Understanding Value in Service Management: Real-Life Insights

The term value is regularly used in service management and is a key focus of ITIL. Value is defined as the perceived benefits, usefulness, and importance of something. Yet, value can have diverse meanings. It may be objective and measurable or subjective and linked to personal perceptions and emotional responses. Essentially, value means that products and services meet customer needs, solve their problems, or delight them to secure their loyalty or attract new customers. Organizations cannot survive or thrive without creating value as it is the foundation of customer relationships. Ultimately, the generation of value drives financial sustainability and aligns with the fulfillment of vision, mission, and goals across all sectors and industries.

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