Скачать или смотреть Creating a Culture of Respect and Civility

With increasing globalization comes diversification in the workplace. As organizations turn to hiring employees from many parts of the world, the need for cultural understanding is at its greatest. Culture shapes the values, habits and thinking patterns which impact work life from communication to time management. If you are visiting another country, working with a different age, race, or gender demographic in the office, or collaborating with a foreign business, the ability to understand and adjust to different cultures is highly important.

Today, large American firms are increasingly led by people with roots in foreign countries. In the next 50 years, the standard office is going to see major cultural and demographic shifts. By 2050, Latino and Asian populations are expected to nearly triple in the U.S., and the children of immigrants will become more prominent.

However, many organizations are not adequately preparing their employees for cultural change. A SHRM study reported that among the Fortune 1000, one-fifth of respondents indicated their organizations have very informal diversity efforts with nothing structured at all, with 41% of study respondents specifying the underlying reason being that they’re “too busy”.

In this course you will gain the skills to be both aware of your own cultural adaptability and capable of handling cultural change.  You will be better at acknowledging norms and differences, building rapport, cross-cultural negotiating, building bridges, and handling sensitive situation.

This webinar explores the following subjects:
Developing personal cultural awareness
How to build rapport and communicate with your entire body
Techniques for giving feedback to ensure understanding
Hall’s pattern of communication
Behaviors that support and undermine cultural competency
Strategies for handling sensitive situations

This program covers topics in the Leadership Development track.

Executive Core Qualifications (ECQs) covered in this session: Leading People (Conflict Management, Leveraging Diversity, and Team Building) and Fundamental Competencies (Interpersonal Skills).