What is Incident Management and Process with Demo in ServiceNow

This is a detailed video of Incident Management process where everything from ITIL v4 is explained and a demo of Incident and Incident Management and flow as well.

After this video, you will have clear understanding of:

-What is an Service?
-What is an incident?
-What is Incident Management?
-How can Incidents be reported
-Incident Management Lifecycle
-Impact
-Urgency
-Priority
-Lifecycle of an Incident
-Incident Management Properties
-Critical Incidents Map

00:00 - Introduction
00:50 - What is Service?
02:57 - What is an Incident?
05:00 - What is Incident Management?
06:20 - ServiceNow Incident Management
07:53 - How can we report Incident?
09:05 - Demo - How to raise an Incident in ServiceNow?
11:58 - Incident Management Lifecycle
13:12 - Impact
15:16 - Urgency
17:15 - What is Priority?
18:40 - Demo to set Priority and SLA
20:36 - Lifecycle of an Incident and Demo
24:21 - Incident Management Properties
28:38 - Critical Incident Map

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How to create Reports in ServiceNow
   • How to create Reports in ServiceNow  


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Playlists:

Reporting in ServiceNow
   • Reporting in ServiceNow  

ServiceNow Admin and Developer Training
   • Learn ServiceNow  


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