Shaping the future of Digital Debt Collections

Digital collections have become essential for lenders due to their scalability, efficiency, and cost-effectiveness in today’s digital financial landscape. It enhances the customer experience by offering flexible, personalized, and convenient payment options while ensuring regulatory compliance, achieving higher resolution rates, and improving borrower engagement through targeted communication.

Adopting AI-powered digital collections models enables lenders to be agile and future-ready, meeting borrower expectations for respectful, non-intrusive interactions. In the video series, “Shaping the Future of Debt Collections,” Anurag Kumar, Director of Digital Collections at Credgenics, shares his insights on digital debt collections as a strategic, essential capability for banks and non-banking lending companies. He highlights how Credgenics stands out with its data-driven, customer-centric approach, integrating multiple digital channels into one seamless and effective platform for collections.

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