This Ask Me Anything webinar from the ASQ Lean Enterprise Division (LED) explores practical, real-world tools for managing projects effectively. The panel shares lessons on scoping, planning, risk assessment, and communication—balancing structure with the human side of leadership.
Facilitators Manny Veloso, April Schmidt, Jodi McMahon, Patrick Harrell, Frank Murdock, and Adil Dilal provide frameworks and stories that help you design and lead projects that deliver measurable results.
You’ll learn how to:
• Define clear problem statements and objectives that align teams
• Use SIPOC and RACI tools to clarify roles and processes
• Build Work Breakdown Structures (WBS) to plan projects effectively
• Identify and mitigate project risks using simple, practical methods
• Communicate status and progress with quad charts and 5W2H analysis
• Balance strategic, technical, and human tasks for better project outcomes
Chapters
00:00 – Welcome & Why Projects Fail
02:00 – The Essentials of Effective Project Management
03:00 – Defining the Problem and Objective
08:00 – Understanding Process Flow with SIPOC
15:00 – Clarifying Roles with RACI
23:00 – Planning the Work: Work Breakdown Structures (WBS)
28:00 – Assessing Risks and Success Metrics
34:30 – Communicating Progress: The Quad Chart
39:00 – Applying 5W2H to Improve Decisions
41:00 – Balancing Strategic, Technical & Human Tasks
44:00 – Final Takeaways & Closing Remarks
Key Terms
SIPOC – Supplier, Input, Process, Output, Customer
RACI – Responsible, Accountable, Consulted, Informed
WBS – Work Breakdown Structure
FMEA – Failure Modes and Effects Analysis
5W2H – Who, What, When, Where, Why, How, How Much
Quad Chart – A concise four-box summary for communicating project status
Presented by: ASQ Lean Enterprise Division (LED)
Panelists: Manny Veloso, April Schmidt, Jodi McMahon, Patrick Harrell, Frank Murdock, and Adil Dilal
Date of Presentation: October 2025
Duration: ~45 minutes
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