Changing perceptions on MLR review and approval: From a “bottleneck” to an “enabler” of superior CX

Organizations that can meet the information needs of an ‘empowered, digitally-savvy customer’ will corner customer mind space. While pharma companies are navigating life in the fast lane, they have traditionally been constrained by a slow-moving vehicle ahead of them – MLR Review and Approval. Archaic processes do not make the cut anymore. Process changes and technology can play a huge role in changing this perception.

In this fireside chat we talk to industry experts to understand:

1. What does it take to break through from the MLR-as-a-bottleneck situation?
2. What are some of the technology best practices that leaders like themselves have implemented to reduce these bottlenecks?
3. immediate steps that can be implemented by leaders to improve processes and ways of working for review and approval