Скачать или смотреть If you’ve ever reported something to your local council and heard absolutely nothing back,

If you’ve ever reported something to your local council and heard absolutely nothing back, this is for you. No reply. No update. No action. Most people assume the council is ignoring them — but the truth is usually simpler (and more frustrating): the complaint went to the wrong place or wasn’t logged properly. Here’s how you make your issue very hard to ignore. First rule: stop using generic emails. “info@” inboxes are where complaints go to die. Go directly to your council’s website and find the specific department that deals with your issue: 🏠 Housing / Environmental Health – disrepair – mould – damp – noise or antisocial behaviour 🗑️ Waste or Street Services – missed bins – fly-tipping – rubbish buildup 🌳 Planning / Highways – illegal building work – blocked pavements or driveways – unsafe roads If you send it to the wrong team, it won’t be “redirected quickly” — it’ll just sit there. Next: write like a professional, not an angry neighbour. Clear. Short. Factual. No essays. Include: • dates and times • the full address or exact location • photos or videos • what you’ve already tried to do to resolve it Then finish with the line that changes everything: “Please confirm this has been logged as a formal complaint and provide a reference number.” That sentence matters. It forces the issue onto a system. And once there’s a reference number, there’s accountability. Now the part most people skip — follow-up. If you hear nothing within 10–14 days, chase it in writing. Still no response? You escalate. Calmly. Properly. At that point, complaints can go to the Local Government Ombudsman, who deals with councils that fail to respond or act fairly. Here’s the key takeaway: With councils, persistence beats shouting every time. Paper trails beat phone calls. Clear facts beat emotional messages. Save this — because you’ll need it at some point. And follow Your Rights Matter — tomorrow we’re moving into money and breaking down your consumer rights when things go wrong. This is legal information, not legal advice. #fyp #everydaylaw #legaladviceuk #uklaw #knowyourrights