Hiring CS Executives: Expert Insights with Irit and Swati

#customersuccess #csmpractice #hiring #CSM #customersuccessmanager

Discover the secrets to building a powerhouse Customer Success team with our latest YouTube interview featuring Swati Garg, Founder & CEO of Melo Associates, a leading Customer Success and Professional Services Recruitment firm. In this deep-dive discussion, Swati shares invaluable insights on hiring top-tier Customer Success executives, covering topics ranging from industry-specific expertise and tools to the evolving trends in the post-pandemic work landscape. Whether you're a CEO looking to make strategic hires or an aspiring Customer Success leader, this conversation provides a wealth of tips, strategies, and insights to help you successfully navigate the hiring process.

Don't miss out on the goldmine of knowledge shared by Swati and elevate your hiring game to new heights! 🌐✨

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👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls:

1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩

Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth.

Click here to download the workbook:
🔗 https://unlock.thecustomermethod.com/...


2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨

Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact.

Click here to join:
🔗 https://unlock.thecustomermethod.com/...

3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?

Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone.

Click here to learn more:
🔗 https://unlock.thecustomermethod.com/...


ABOUT OUR GUEST

Swati Garg is the Founder & CEO of Melo Associates, the leading recruitment firm for Customer Success and Professional Services in the tech and SaaS space. Swati has been featured in USA Today, Yahoo Finance, ChurnZero, SmartKarrot, and the Customer Success Association. Currently, Melo Associates offers recruitment for individual contributors and executive search, as well as a CCO program with Interim, Fractional, and Advisory support.

🔗 You may connect with Swati via LinkedIn:
  / swatigargmhrir  

ABOUT OUR HOST

Irit Eizips is the Chief Customer Officer & CEO of CSM Practice. Irit is, a renowned expert in customer retention and upsell strategies. Irit has consistently been recognized as a Top Customer Success Strategist and Influencer since 2013 and was named one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers in early 2021.

Follow Irit on LinkedIn:   / eizips  

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Additional Resources

🎥 Video: Top 10 CSM Skills Hiring Managers Look For
   • Top 10 CSM Skills Hiring Managers Loo...  

🎥 Video: Recent trends in HIRING Customer Success Managers (CSM's)
   • Recent trends in HIRING Customer Succ...  

🎥 Video: HIRING a FIRST-TIME Customer Success Manager (CSM)
   • HIRING a FIRST-TIME Customer Success ...  

🎥 Video: Steps in HIRING the Right CSM (Customer Success Manager)
   • Steps in HIRING the Right CSM (Custom...  

🎥 Video: INTERVIEW QUESTIONS To Ask CSMs When Hiring
   • INTERVIEW QUESTIONS To Ask CSMs When ...  

📑 Blog: 3 Interview Tips for Hiring Customer Success Managers
https://www.csmpractice.com/3-intervi...

00:00 – Introduction
02:49 – Hiring Trends
06:00 – Market Dynamics
08:40 – Technology Experience
10:17 – Engagement Models
13:24 – Signs of Enthusiasm
14:52 – 30-60-90 Day Plan
17:16 – Ideal Hiring Process
19:50 – Structured Interviews
23:06 – Resource Recommendations