Скачать или смотреть Gurveer Singh, CEO, Certus AI: Voice agents that answer every call & take orders

In this episode, we sit down with Gurveer, co-founder and CEO of Certus AI, to explore how AI voice agents are revolutionizing the restaurant industry. Gurveer shares how Certus AI is replacing traditional phone lines with intelligent AI that can take orders, process deliveries, and book reservations without human intervention.
Growing up in his family's 11 restaurants, Gurveer witnessed firsthand how missed calls directly impact revenue. He explains how restaurants in the US, UK, and Canada lose between $100-120 billion annually from missed phone calls in a trillion-dollar market. Certus AI integrates with the entire restaurant tech stack—from point-of-sale systems like Toast and Square to delivery partners like Uber Eats and DoorDash—creating a seamless experience where staff "have to do nothing."
We dive into the technical challenges of building conversational AI that can handle complex restaurant menus with hundreds of items and nested modifiers. Gurveer reveals an unexpected benefit they've discovered: customers are shifting from third-party delivery platforms (which charge 30% fees) back to direct phone ordering, significantly increasing restaurant profits.
The conversation also covers Gurveer's Y Combinator experience, where his group partner Tyler Bosmini gave him the counterintuitive advice to "go slow to go fast"—focusing exclusively on product development for six weeks, which led to 100% week-over-week growth for a month straight. Gurveer wraps up by sharing his Mount Rushmore of entrepreneurial influences: Rockefeller, Elon Musk, Jeff Bezos, and Brian Chesky.

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