Скачать или смотреть ServiceDesk Plus (Cloud) Masterclass - Incident management (ARCHIVED)

#ServiceDeskPlusCloudMasterClass
Learn how to log incidents, manage the incident life cycle, and perform root-cause analysis. You'll also learn about various admin tasks such as managing users, sites, and notifications. To know more visit, https://www.manageengine.com/products...

Here's the agenda:

1. Manage incident logging, creation, categorization, and prioritization.
2. Route incidents to technicians automatically using tech-auto assign.
3. Trigger actions, such as field updates and notifications, based on a condition using business rules.
4. Ensure timely resolution by setting up SLAs and escalations.
5. Perform root-cause analysis and build a solution base.

To know the upcoming webinars, visit here https://www.manageengine.com/products...

For more videos subscribe our channel here    / manageengine  

Follow us on social:
Twitter:   / me_itsm  
Facebook:   / servicedeskplus  
LinkedIn:   / 2881115  
Google Plus: https://plus.google.com/+Servicedeskp...