Street level bureaucrats with Michael Lipsky

Street level bureaucrats are the teachers, police officers, social workers and other professionals who interact directly with citizens on behalf of the state. Professor Michael Lipskys pioneering work Street Level Bureaucracy: Dilemmas of the Individual in Public Service brought the significance of these workers in the public policy-making process to the attention of governments around the world. As an updated edition of his book is due for release in May on the thirtieth anniversary of its original publication, Michael Lipsky discusses why his findings continue to have currency.

Michael Lipsky is Senior Program Director at Demos, a public policy research and advocacy organization based in New York. http://www.ussc.edu.au

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