Скачать или смотреть How Do You Calculate a CSAT Score?

Ever wondered how businesses measure customer satisfaction? This video breaks down the essential method for calculating a CSAT (Customer Satisfaction) score, providing a clear understanding of this vital metric. Learn how to quantify customer happiness and use it to drive business improvement.

In this guide, you will discover:
► What a CSAT score represents and why it's crucial for business success.
► The simple formula used to accurately calculate your Customer Satisfaction Score.
► How to interpret different CSAT score results to identify areas for improvement.
► Best practices for collecting reliable customer feedback to ensure accurate CSAT measurement.


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